Terms and conditions

1. GENERAL PROVISIONS

These general terms (the "Terms") govern your use of Viktenheten’s website and all related services, including medical services and community features. By using our services, you accept these terms in full.

Viktenheten is operated by Curevo Health AB (company reg. no. 559518-9753) and provides both medical care services as an IVO-registered provider and community services for user interaction and support.

2. MEDICAL SERVICES

2.1 Provider and licensing

Viktenheten is an IVO-registered provider offering evidence-based medical weight loss through licensed healthcare professionals. All medical advice and treatment follow applicable healthcare legislation and professional guidelines.

2.2 Medical treatment

• Treatment is provided by licensed physicians and healthcare professionals
• Individual assessment and treatment plan for each patient
• Follow-up and continuous medical checks
• Collaboration with the patient’s regular primary care center when needed

2.3 Patient responsibility

As a patient, you are responsible for providing accurate health information, following prescribed treatments, and attending scheduled visits. You are also responsible for informing us of any changes in your health status.

3. AI-ASSISTENT

3.1 Transparens (EU:s AI-förordning)

• Du interagerar med ett AI-system, inte med vårdpersonal
• AI-assistenten drivs av extern AI-teknik (Claude, Anthropic) och är inte en del av din journalföring
• Svar genereras automatiskt baserat på dina registrerade hälsouppgifter (vikt, medicin, måltider, incheckningar)
• AI-assistenten kan ge felaktiga eller ofullständiga svar — verifiera alltid viktig information med ditt vårdteam

3.2 Databehandling

• Dina hälsouppgifter används för att anpassa AI-assistentens svar till din situation
• Konversationer kan sparas för att förbättra assistentens förståelse av dina behov
• Data behandlas enligt GDPR och Patientdatalagen — se avsnitt 5 för detaljer
• Du kan radera dina AI-konversationer via Mina sidor
• Dina uppgifter används inte för att träna generella AI-modeller

3.3 Begränsningar och ansvar

• AI-assistenten kan inte ställa diagnos, bedöma lämplighet för behandling, eller förskriva medicin
• Alla medicinska beslut fattas av legitimerade läkare i ditt vårdteam
• Vid akuta besvär — kontakta 112 (livshotande) eller 1177 (rådgivning)
• Viktenheten ansvarar inte för beslut du fattar baserat enbart på AI-assistentens svar
• Genom att använda AI-assistenten godkänner du dessa villkor

3. COMMUNITY SERVICES

3.1 Forum and user content

• The forum is a platform for users’ own opinions and experiences
• Content does not represent Viktenheten’s medical positions
• Forum information must never replace professional medical advice
• All communication is moderated to ensure a safe environment

3.2 User profiles and social interaction

• User profiles enable personal presentation and networking
• Follow features and private messages for user interaction
• Sharing progress and experiences is voluntary
• Strict privacy protection for all personal information

3.3 User obligations in the community

• Do not share medical advice that may be harmful
• Always refer medical questions to professional healthcare
• Respect other users’ privacy and anonymity
• Report inappropriate or potentially harmful content
• Understand that all information is shared at your own risk

3.4 Moderation and content control

We actively moderate community content but cannot guarantee that all content is accurate or appropriate. Users are responsible for critically evaluating all information before acting on it.

4. PRIVACY AND COOKIES

4.1 Personal data processing

We process personal data in accordance with GDPR and Swedish legislation. Separate privacy policies apply to medical services (patient records) and community services (user profiles).

4.2 Cookies and tracking

We use cookies to improve your experience. You can manage your cookie preferences via the cookie banner on the website.

• Necessary cookies: For basic functionality
• Functional cookies: For improved user experience
• Analytics cookies: For statistics and improvements
• Marketing cookies: For personalized marketing

5. USER RESPONSIBILITY

5.1 General user responsibility

You are responsible for using all our services appropriately and in compliance with applicable laws and regulations. You may not use the services for unlawful or harmful purposes.

5.2 Medical services

• Provide accurate and complete health information
• Follow prescribed treatments and medication
• Attend scheduled visits and contacts
• Inform us about changes in health status

5.3 Community services

• Respect other users and our guidelines
• Do not share incorrect or harmful health information
• Protect your own and others’ privacy
• Report inappropriate content

6. LIMITATION OF LIABILITY

6.1 Medical services

For medical services, the Swedish Patient Injury Act and healthcare provider responsibilities under the Health and Medical Services Act apply. We maintain full patient insurance and comply with all provider requirements.

6.2 Community services

For community services, Viktenheten accepts no responsibility for:

• The accuracy or reliability of users’ posts and comments
• Medical advice or recommendations shared by other users
• Decisions or actions users take based on community content
• Consequences of following advice or information from other users
• Any harm that may arise from using community information

6.3 Technical services

We are not liable for damage arising from technical errors, service interruptions, or force majeure events beyond what is required by mandatory law.

7. CHANGES TO TERMS

We reserve the right to change these terms. Material changes are communicated by email or website notice at least 30 days before they take effect. Continued use of the services after changes means that you accept the new terms.

8. CONTACT INFORMATION