Terms and conditions

1. GENERAL PROVISIONS

These general terms (the "Terms") describe what applies to Viktenheten’s website, digital features, subscriptions, medical services, community features, and AI assistant. Different parts of the service have different acceptance steps.

By using the website, you accept the terms that apply to website use. When you create an account, verify with BankID, order a subscription, use community features, or approve the AI assistant, additional terms, consents, or care information may need to be approved in the relevant flow.

Medical care, treatment, and medicine prescribing are always based on individual medical assessment, patient information, and the consents required under the Swedish Patient Act and other applicable healthcare rules.

Viktenheten’s services are intended for patients who are at least 12 years old. Patients under 18 may use the services with guardian involvement or consent where required. The care team may also make an individual assessment of the patient’s maturity, confidentiality, and guardian access under applicable healthcare rules.

Your account, BankID verification, and access to My Pages are personal. You may not use another person’s identity, share login credentials, or use the services on behalf of someone else without explicit support from Viktenheten.

Viktenheten is operated by Curevo Health AB (company reg. no. 559518-9753) and provides both medical care services as an IVO-registered provider and community services for user interaction and support.

2. MEDICAL SERVICES

2.1 Provider and licensing

Viktenheten is an IVO-registered provider offering evidence-based medical weight loss through licensed healthcare professionals. All medical advice and treatment follow applicable healthcare legislation and professional guidelines.

2.2 Medical treatment

• Treatment is provided by licensed physicians and healthcare professionals
• Individual assessment and treatment plan for each patient
• Follow-up and continuous medical checks
• When you book or take part in a video visit, you consent to the technical processing required for the visit, including secure audio and video transmission, any live captioning or translation, and records that need to be retained for care, quality, safety, or medical record-keeping. This does not require separate AI consent in the video flow
• Collaboration with the patient’s regular primary care center when needed
• Prescriptions, dosage, medicine choice, and continued treatment can never be guaranteed and require an individual medical assessment
• Viktenheten may decline, pause, or end treatment if it is considered medically unsuitable or unsafe

2.3 Patient responsibility

As a patient, you are responsible for providing accurate health information, following prescribed treatments, and attending scheduled visits. You are also responsible for informing us of any changes in your health status. In urgent or rapidly worsening situations, call 112 for life-threatening emergencies or contact 1177, an out-of-hours clinic, or an emergency department for medical advice.

3. ASSISTANT IA

3.1 Transparence (règlement européen sur l’IA)

• Vous interagissez avec un système d’IA, et non avec un professionnel de santé
• L’assistant IA traite toutes les données de manière sécurisée, en Suède, et seul l’utilisateur y a accès. Aucune donnée n’est utilisée pour l’entraînement sans consentement explicite.
• Les réponses sont générées automatiquement à partir de vos données de santé enregistrées telles que le poids, les médicaments, les repas et les check-ins
• L’assistant IA peut fournir des réponses inexactes ou incomplètes. Vérifiez toujours les informations importantes auprès de votre équipe soignante.

3.2 Traitement des données

• Vos données de santé sont utilisées pour adapter les réponses de l’assistant IA à votre situation
• Les conversations peuvent être conservées afin d’améliorer la compréhension de vos besoins par l’assistant
• Les données sont traitées conformément au RGPD et à la loi suédoise sur les données des patients. Voir la section 5 pour les détails.
• Vous pouvez supprimer vos conversations avec l’IA via Mes pages
• Vos données ne sont pas utilisées pour entraîner des modèles d’IA généraux

3.3 Limites et responsabilité

• L’assistant IA ne peut pas poser de diagnostic, évaluer l’adéquation d’un traitement ni prescrire des médicaments
• Toutes les décisions médicales sont prises par des médecins agréés de votre équipe soignante
• En cas de symptômes aigus, contactez le 112 pour les urgences vitales ou le 1177 pour un conseil médical
• Viktenheten n’est pas responsable des décisions que vous prenez uniquement sur la base des réponses de l’assistant IA
• En utilisant l’assistant IA, vous acceptez ces conditions

5. COMMUNITY SERVICES

5.1 Forum and user content

• The forum is a platform for users’ own opinions and experiences
• Content does not represent Viktenheten’s medical positions
• Forum information must never replace professional medical advice
• All communication is moderated to ensure a safe environment

5.2 User profiles and social interaction

• User profiles enable personal presentation and networking
• Follow features and private messages for user interaction
• Sharing progress and experiences is voluntary
• Strict privacy protection for all personal information

5.3 User obligations in the community

• Do not share medical advice that may be harmful
• Always refer medical questions to professional healthcare
• Respect other users’ privacy and anonymity
• Report inappropriate or potentially harmful content
• Understand that all information is shared at your own risk

5.4 Moderation and content control

We actively moderate community content but cannot guarantee that all content is accurate or appropriate. Users are responsible for critically evaluating all information before acting on it.

6. PRIVACY AND COOKIES

6.1 Personal data processing and patient records

Curevo Health AB is the controller for Viktenheten. We process personal data in accordance with GDPR and Swedish healthcare legislation. Health data is sensitive personal data, and medical information is recorded in patient records where required under the Swedish Patient Data Act. Patient records are retained, protected, and access-logged under applicable healthcare rules. You can request access to your patient record by contacting us. Viktenheten does not disclose health data, purchase data, subscription status, or treatment information to partners such as Saluto unless you separately consent or another legal basis applies. Viktenheten does not currently use the Swedish National Patient Overview (NPÖ) to read or display patient records from other providers. If NPÖ or shared care documentation is introduced, we will inform you and handle consent, access logs, and blocking rights under applicable rules.

6.2 Cookies and tracking

We use cookies to improve your experience. You can manage your cookie preferences via the cookie banner on the website.

• Necessary cookies: For basic functionality
• Functional cookies: For improved user experience
• Analytics cookies: For statistics and improvements
• Marketing cookies: For personalized marketing

7. USER RESPONSIBILITY

7.1 General user responsibility

You are responsible for using all services appropriately and in compliance with applicable laws and regulations. You may not use the services for unlawful, misleading, harmful, or privacy-infringing purposes. In the event of misuse, non-payment, security risk, or material breach of these Terms, Viktenheten may limit or pause access to digital and subscription-based services to the extent permitted by law.

7.2 Medical services

• Provide accurate and complete health information
• Follow prescribed treatments and medication
• Attend scheduled visits and contacts
• Inform us about changes in health status
• Do not record, distribute, or publish material from care contacts, chats, or other patients without explicit permission

7.3 Community services

• Respect other users and our guidelines
• Do not share incorrect or harmful health information
• Protect your own and others’ privacy
• Report inappropriate content

8. LIMITATION OF LIABILITY

8.1 Medical services

For medical services, the Swedish Patient Injury Act and healthcare provider responsibilities under the Health and Medical Services Act apply. We maintain patient insurance and comply with provider requirements. If you suspect a patient injury, you can contact us for information about how to proceed with a patient-insurance matter. If you suspect a medicine injury, medicine-insurance or another applicable compensation route may be relevant depending on the medicine and circumstances.

8.2 Community services

For community services, Viktenheten accepts no responsibility for:

• The accuracy or reliability of users’ posts and comments
• Medical advice or recommendations shared by other users
• Decisions or actions users take based on community content
• Consequences of following advice or information from other users
• Any harm that may arise from using community information

8.3 Technical services

We aim for high availability but do not guarantee that the website, My Pages, AI features, or other digital services are always uninterrupted or error-free. If a technical error affects a paid service, contact us so that we can remedy the issue or assess any compensation required by mandatory law. We are not liable for damage arising from technical errors, service interruptions, or force majeure events beyond what is required by mandatory law.

9. CHANGES TO TERMS

We reserve the right to change these terms. Material changes are communicated by email or website notice at least 30 days before they take effect when practical and legally possible. Paid subscriptions, care flows, and AI features may require separate approval or information before a change applies. If you do not accept a change, you can cancel the subscription or stop using the affected feature according to applicable terms and mandatory law.

10. CONTACT AND COMPLAINTS